Terms & Conditions

Last Updated: December 31, 2024

1. Introduction

1.1 About WheelchairDealer.in

WheelchairDealer.in ("we," "us," "our," or "the Platform") is an online platform that:

• Provides information about wheelchairs and mobility aids
• Connects customers with authorized wheelchair manufacturers and dealers
• Offers consultation and guidance for wheelchair selection
• Facilitates lead generation and connections between buyers and sellers

1.2 Nature of Service

Important: WheelchairDealer.in is a lead generation and information platform. We do not:

• Directly manufacture or sell wheelchairs
• Own inventory or warehouse products
• Process payments (except in specific partnership arrangements)
• Provide medical advice or prescriptions

1.3 Acceptance of Terms

By using this website, you acknowledge that you have read, understood, and agree to:

• These Terms and Conditions
• Our Privacy Policy
• Our Return & Refund Policy
• Our Disclaimer

2. User Eligibility

2.1 Age Requirements

• You must be at least 18 years old to use our services
• If you are under 18, use must be supervised by a parent or legal guardian
• Parents/guardians are responsible for minors' use of the platform

2.2 Capacity to Contract

By using our services, you represent that you:

• Have the legal capacity to enter into binding agreements
• Are not prohibited from using the services under Indian law
• Will comply with all applicable laws and regulations

3. Use of Platform

3.1 Permitted Use

You may use WheelchairDealer.in to:

• Browse wheelchair information and specifications
• Submit enquiries for wheelchair purchases
• Compare products and prices
• Request consultations and guidance
• Contact authorized dealers and manufacturers
• Read educational content about wheelchairs

3.2 Prohibited Activities

You agree NOT to:

• Misuse the Platform: Attempt to harm, disable, or overload the website
• Scrape Content: Use automated tools to extract data without permission
• Impersonate: Pretend to be another person or entity
• Spam: Submit false, misleading, or duplicate enquiries
• Harass: Send abusive or threatening messages to staff or partners
• Violate Laws: Use the platform for any illegal purpose
• Infringe Rights: Violate intellectual property or privacy rights
• Reverse Engineer: Attempt to access source code or underlying technology
• Commercial Misuse: Use content for competing businesses without permission

4. Enquiry and Lead Generation Process

4.1 Submitting Enquiries

When you submit an enquiry through our platform:

• You provide accurate and complete information
• You consent to us sharing your details with relevant manufacturers/dealers
• You may be contacted via phone, email, WhatsApp, or SMS
• You understand we earn a commission if purchase is completed

4.2 No Obligation to Purchase

• Submitting an enquiry does not obligate you to make a purchase
• You are free to compare options and choose any provider
• You can request to be removed from contact lists at any time

4.3 Price Quotes

• Prices provided are estimates from manufacturers/dealers
• Final prices may vary based on customization, delivery, taxes, etc.
• We are not responsible for pricing errors by third parties
• Quotes are typically valid for 7-30 days unless specified

5. Transactions and Payments

5.1 Direct Transactions

In most cases:

• Purchases are made directly with the manufacturer/dealer
• Payment is made to the manufacturer/dealer, not to us
• Sales agreements are between you and the manufacturer/dealer
• We facilitate the connection but are not party to the transaction

5.2 Facilitated Transactions (If Applicable)

In some cases, we may facilitate transactions where:

• Payment is processed through our platform
• We act as an intermediary for convenience
• Additional terms will be provided during checkout
• Receipts and invoices will be issued accordingly

5.3 Commission Disclosure

6. Product Information and Accuracy

6.1 Information Sources

• Product information is provided by manufacturers and dealers
• We strive for accuracy but cannot guarantee all details are current
• Specifications may change without notice
• Always verify critical details with the manufacturer before purchase

6.2 Images and Representations

• Product images are for illustration purposes
• Actual products may vary slightly in color, appearance, or accessories
• Images may be stock photos or manufacturer-provided

6.3 Availability

• Product availability is subject to change
• We do not guarantee inventory levels
• Popular models may have waiting periods

7. Warranties and Guarantees

7.1 Manufacturer Warranties

• Wheelchairs come with manufacturer warranties (typically 1-2 years)
• Warranty terms vary by brand and product
• Warranty service is provided by the manufacturer, not by us
• Always read warranty documentation provided with the product

7.2 Our Role in Warranty Claims

• We can assist in connecting you with warranty service centers
• We can help facilitate communication with manufacturers
• Final warranty decisions are made by manufacturers
• We are not liable for warranty disputes

7.3 No Additional Warranties from Us

Except as required by law:

• We do not provide additional warranties beyond manufacturer warranties
• We make no guarantees about product performance or suitability
• We recommend professional medical assessment for wheelchair selection

8. Limitation of Liability

8.1 No Liability for Third-Party Actions

• We are not liable for actions or omissions of manufacturers, dealers, or delivery services
• We are not responsible for product defects, delays, or quality issues
• We are not liable for disputes between you and manufacturers/dealers

8.2 No Liability for Medical Decisions

• We do not provide medical advice or prescriptions
• Wheelchair selection should be based on professional medical assessment
• We are not liable for health issues arising from wheelchair use
• Consult healthcare professionals for medical suitability

8.3 No Liability for Information Accuracy

• While we strive for accuracy, we cannot guarantee all information is correct
• We are not liable for errors in specifications, pricing, or availability
• Always verify critical information with manufacturers

8.4 Financial Limits

Our total liability for any claim shall not exceed:

• The commission we earned on the specific transaction in question, OR
• ₹10,000 (Rupees Ten Thousand), whichever is lower

8.5 Exclusion of Consequential Damages

We are not liable for:

• Lost profits or business opportunities
• Emotional distress or inconvenience
• Indirect, incidental, or consequential damages
• Damages exceeding the limits stated above

9. Intellectual Property Rights

9.1 Our Content

All content on WheelchairDealer.in is protected by copyright and other intellectual property laws:

• Website Design: Layout, graphics, and interface
• Written Content: Articles, descriptions, and guides
• Trademarks: WheelchairDealer.in name and logo
• Software: Underlying code and functionality

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and view website content for personal use
• Print pages for personal reference
• Share links to our website on social media

You may NOT:

• Reproduce content for commercial purposes
• Modify or create derivative works
• Use content on competing websites
• Remove copyright notices or attributions

9.3 User-Generated Content

If you submit reviews, testimonials, or other content:

• You grant us a license to use, display, and publish it
• You confirm you own the rights to the content
• We may edit or moderate submitted content
• We may remove content that violates our policies

10. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which covers:

• What information we collect
• How we use your information
• How we share information with partners
• Your privacy rights and choices
• Data security measures

Please review our Privacy Policy to understand our data practices.

11. Disclaimer of Medical Advice

12. Links to Third-Party Websites

Our website may contain links to:

• Manufacturer websites
• Dealer websites
• Social media platforms
• Partner sites

We are not responsible for:

• Content on third-party websites
• Privacy practices of external sites
• Accuracy of information on linked sites
• Any transactions with third parties

13. Termination of Access

13.1 Our Right to Terminate

We reserve the right to:

• Suspend or terminate your access without notice
• Remove content that violates our terms
• Block users who abuse the platform
• Refuse service to anyone for any reason

13.2 Effect of Termination

• Your license to use the website immediately ends
• We may delete your account and data
• Provisions regarding liability and disputes survive termination

14. Indemnification

You agree to indemnify and hold harmless WheelchairDealer.in, its owners, employees, and partners from any claims, damages, or expenses arising from:

• Your violation of these Terms and Conditions
• Your violation of any law or regulation
• Your violation of third-party rights
• Any content you submit to the platform
• Your use or misuse of the platform

15. Dispute Resolution

15.1 Informal Resolution

Before filing any legal claim, you agree to:

• Contact us to attempt informal resolution
• Provide detailed description of the issue
• Give us 30 days to resolve the matter

15.2 Governing Law

These Terms are governed by the laws of India, specifically:

• Indian Contract Act, 1872
• Consumer Protection Act, 2019
• Information Technology Act, 2000

15.3 Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of courts in [Your City], India.

15.4 Arbitration (Optional)

By mutual agreement, disputes may be resolved through:

• Binding arbitration under Indian Arbitration and Conciliation Act, 1996
• Arbitration in [Your City], India
• English language proceedings

16. Changes to Terms

16.1 Right to Modify

• We may update these Terms at any time
• Changes will be posted on this page with updated date
• Material changes may be notified via email

16.2 Acceptance of Changes

• Continued use after changes constitutes acceptance
• If you do not agree with changes, stop using the platform
• Review Terms periodically to stay informed

17. Severability

If any provision of these Terms is found to be invalid or unenforceable:

• The remaining provisions remain in full force
• The invalid provision will be modified to the minimum extent necessary
• The intent of the original provision will be preserved

18. Entire Agreement

These Terms, along with our Privacy Policy and other referenced policies, constitute the entire agreement between you and WheelchairDealer.in regarding use of the platform.

19. Contact Information