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Return & Refund Policy

Last Updated: December 31, 2024

Important Notice: WheelchairDealer.in is a lead generation and consultation service. We connect you with authorized wheelchair dealers and manufacturers but do not directly sell products. This return policy applies to purchases facilitated through our platform and varies by manufacturer. Always verify the specific return policy with the dealer before purchase.

1. Overview

We understand that purchasing a wheelchair is an important decision. This Return & Refund Policy outlines the general terms for returns and refunds on wheelchairs purchased through connections made via WheelchairDealer.in.

1.1 Our Role

As a facilitator between customers and authorized dealers:

2. General Return Eligibility

Most wheelchair manufacturers we work with offer returns under these general conditions:

2.1 Timeframe

2.2 Condition Requirements

Products must be:

2.3 Non-Returnable Items

The following items typically cannot be returned:

3. Reasons for Return

3.1 Defective or Damaged Products

✓ Eligible for Full Refund or Replacement

Return Window: Up to 30 days | Shipping: Free return pickup

3.2 Wrong Product Delivered

✓ Eligible for Full Refund or Replacement

Return Window: 14 days | Shipping: Free return pickup

3.3 Change of Mind / Not Suitable

⚠ May Be Subject to Restocking Fee

Return Window: 7-14 days | Restocking Fee: 10-20% | Shipping: Customer pays return shipping

Note: Electric wheelchairs may have stricter terms for change of mind returns.

4. Return Process

Follow these steps to initiate a return:

Step 1: Contact Us Within Return Period

Within the eligible return timeframe, contact:

Information to Provide:

Step 2: Return Authorization

We will:

Step 3: Package the Product

Packaging Requirements:

Step 4: Ship the Product

For Defective/Damaged/Wrong Products:

For Change of Mind Returns:

Step 5: Inspection & Refund

Once we receive the returned product:

5. Refund Options

5.1 Full Refund

You will receive a full refund for:

Refund includes: Product cost + Original shipping charges (if paid)

5.2 Partial Refund (After Deductions)

Deductions may apply for:

5.3 Store Credit / Replacement

Instead of a refund, you may opt for:

6. Refund Timeline

Stage Timeline
Return Request Submitted Day 0
Return Authorization Issued 1-2 business days
Product Picked Up / Shipped 3-5 business days
Product Received & Inspected 3-5 business days after receipt
Refund Processed 7-10 business days
Refund Appears in Account Depends on bank (2-5 business days)
Total Time 15-30 business days

7. Cancellations (Before Delivery)

7.1 Cancellation Before Dispatch

7.2 Cancellation After Dispatch

8. Warranty Claims vs Returns

Important Distinction:

If your return window has passed but product develops a defect, contact us about warranty service instead. See Terms & Conditions for warranty details.

9. Special Circumstances

9.1 Medical Necessity Changes

If medical conditions change and wheelchair is no longer suitable:

9.2 Defects Discovered After Return Period

If manufacturing defect appears after return period:

9.3 International Orders

Returns on international shipments (if applicable):

10. Denied Returns

Returns may be denied if:

If return is denied, we will:

  1. Email you with reason for denial
  2. Offer options (repair, keep at discounted price, etc.)
  3. Ship product back at your expense if requested

11. Tips for Smooth Returns

✓ Best Practices:

12. Contact for Returns

Returns Department

Email: returns@wheelchairdealer.in

Phone: +91 98765 43210

WhatsApp: +91 98765 43210

Hours: Monday-Saturday, 9:30 AM - 6:00 PM IST

Response Time: Within 24-48 hours

13. Consumer Rights

This policy is in addition to your statutory rights under:

Nothing in this policy limits your statutory consumer rights.

For questions about this Return & Refund Policy, please contact our customer service team.