Privacy Policy

Last Updated: December 31, 2024

At WheelchairDealer.in ("we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information You Provide

When you use our website or services, we may collect the following personal information:

• Contact Information: Name, phone number, email address, city/location
• Enquiry Details: Wheelchair requirements, budget range, usage needs, user specifications
• Communication Records: Messages, calls, or emails exchanged with us
• Preferences: Product interests, brand preferences, delivery requirements

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent, clicks, navigation paths
• Location Data: General location based on IP address (city/region level)
• Cookies: Small files stored on your device (see Cookie Policy section)

1.3 Information from Third Parties

We may receive information about you from:

• Wheelchair manufacturers and authorized dealers we partner with
• Social media platforms if you interact with our pages
• Analytics and advertising partners (anonymized data)

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 To Provide Our Services

• Process and respond to your wheelchair enquiries
• Connect you with appropriate wheelchair brands and authorized dealers
• Provide personalized product recommendations
• Facilitate price quotes and purchase arrangements
• Coordinate delivery and after-sales support

2.2 To Improve Our Services

• Analyze website usage to improve user experience
• Understand customer needs and preferences
• Develop new features and services
• Troubleshoot technical issues

2.3 To Communicate With You

• Send updates about your enquiries
• Provide customer support
• Send important notifications about service changes
• Share relevant product information (with your consent)

2.4 For Legal and Safety Purposes

• Comply with legal obligations and regulations
• Protect against fraud and unauthorized access
• Enforce our Terms and Conditions
• Resolve disputes

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 With Wheelchair Manufacturers and Dealers

We share relevant enquiry details with authorized wheelchair brands and dealers to:

• Provide you with accurate price quotes
• Arrange product demonstrations or consultations
• Facilitate purchases and deliveries
• Coordinate warranty and after-sales service

Important: We only share information with verified, authorized partners.

3.2 With Service Providers

We may share information with third-party service providers who assist us in:

• Website hosting and maintenance
• Email and SMS communications
• Analytics and performance monitoring
• Customer relationship management (CRM)
• Payment processing (if applicable)

These providers are contractually obligated to protect your data and use it only for specified purposes.

3.3 For Legal Compliance

We may disclose information when required by law or to:

• Respond to legal requests (court orders, subpoenas)
• Comply with government investigations
• Protect our rights, privacy, safety, or property
• Enforce legal agreements

3.4 Business Transfers

If we merge with, are acquired by, or sell assets to another company, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

4.1 Security Measures

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to personal data on a need-to-know basis
• Secure Storage: Data stored on secure servers with regular backups
• Regular Audits: Periodic security assessments and updates
• Employee Training: Staff trained on data protection best practices

4.2 Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Active Enquiries: During the enquiry and purchase process
• Completed Transactions: Up to 3 years for warranty support and legal compliance
• Inactive Data: Deleted or anonymized after retention period expires

You may request deletion of your data at any time (see Your Rights section).

5. Your Rights and Choices

Under Indian data protection laws and international standards, you have the following rights:

5.1 Access and Portability

• Request a copy of your personal data we hold
• Receive your data in a structured, commonly used format
• Transfer your data to another service provider

5.2 Correction and Update

• Request correction of inaccurate information
• Update your contact details or preferences
• Add missing information to your profile

5.3 Deletion (Right to be Forgotten)

• Request deletion of your personal data
• Withdraw consent for data processing
• Object to processing of your data

5.4 Communication Preferences

• Opt-out of marketing communications
• Choose communication channels (email, SMS, phone)
• Unsubscribe from newsletters or promotional messages

How to Exercise Your Rights: Contact us at privacy@wheelchairdealer.in or call +91 98765 43210.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device that help us improve your website experience.

6.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality (cannot be disabled)
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track effectiveness of advertising (only with consent)

6.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites (manufacturer sites, dealer websites, social media). We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries outside India, including for:

• Cloud storage services (AWS, Google Cloud)
• Analytics tools (Google Analytics)
• Email services (if international provider)

We ensure appropriate safeguards are in place through:

• Standard contractual clauses
• Data protection agreements
• Compliance with international data protection standards

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our practices or services
• New legal or regulatory requirements
• Technological advancements
• Customer feedback

We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for material changes

Continued use of our services after changes constitutes acceptance of the updated policy.

11. Legal Basis for Processing (For International Users)

We process your personal data based on:

• Consent: You have given explicit consent for specific purposes
• Contract Performance: Processing is necessary to fulfill our services
• Legal Obligation: Required by law to process certain information
• Legitimate Interests: For business purposes that don't override your rights

12. Contact Us

13. Grievance Redressal

In accordance with the Information Technology Act, 2000, and rules made thereunder, we have appointed a Grievance Officer to address privacy concerns:

Grievance Officer: [Name]
Email: grievance@wheelchairdealer.in
Response Time: Maximum 1 month from date of complaint